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As long as your order is not sent out yet, some changes are possible. Please contact Onlineshop@lalaberlin.com and we are happy to help you!
Mostly we can still fix the problem. Please send us an email with the correct information as soon as possible to Onlineshop@lalaberlin.com including your order number.
Unfortunately this is not possible. You need to direct the shipment to either your private or your work address.
We don´t sell the complete lala Berlin collection in our Online Shop. Please contact our Berlin Flagship Store via firstname.lastname@example.org. If the item is available there we can send it to you using pre payment.
After every successful order a confirmation email will be sent out to you. If you are registered in our system you can also check the status of your order in your account.
All orders that are placed before noon will usually be dispatched on the very same day. We send out all our shipments with UPS. Once the shipment is on its way you will receive an email with a tracking number to track the status of it.
It depends when you place your order. If you order Monday until Thursday before 12 pm, your shipment will be sent out the same day and arrive the day after. Please note: If you order on a Thursday evening, your order will not be with you before Monday because it will be sent out on Friday and UPS doesn´t deliver shipments on a Saturday.
We are happy that you still like the product. Unfortunately the system doesn´t (yet) allow us to exchange sizes directly. Please send back the wrong size and place a new order with the right one. We are looking for a more convenient solution and thank you for your patience in the meantime.
This is no problem at all. All parcels within the European Union contain a return sticker. Please apply it to the box and either call UPS or schedule a Pick Up with them online. We refund all returns within 3 working days.
Both UPS and Swiss customs make extra charges on shipments from Germany to Switzerland. Customers have to pay custom duties as well as import turnover tax when receiving the parcel from UPS. They depend on the items ordered. On top of that, UPS asks for a charge of 20CH Franken. If the order is worth more than 700 CH Franken, this provision will make 2,5% of the order’s worth.
Clients from Berlin are welcome to pick up their order at our Berlin based Flasgship Store. The adress is Alte Schönhauser Straße 3 10119 Berlin. You can step by between 11 am and 7 pm. We will notify you via mail as soon as your order is ready for Pick Up. If you want to return your order please bring it back to our Flagship Store. The refund will be made through the Online Shop. It is not possible to offset payments or exchange items into different sizes.
You can order a voucher for the lala Berlin Online Shop here.
When you placed the products that you would like to buy in the basket and proceed to checkout, you can enter your voucher code under "Rabattcode". Please click "Rabattcode einlösen" and the amount of your voucher will be charged.
If you chose advanced payment we will send you our banking information along your order confirmation. As soon as we received the full amount we will send out your order. If you return items of your order the backpayment will be send to the account you wired the original payment from.
We have two Flagship Stores based in Berlin and Copenhagen. You can find the addresses and opening hours here: Our Flagship Stores
Additionally, we are working on a storefinder. In the meantime, feel free to contact us via Onlineshop@lalaberlin.com and we send you all retailers near you.
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